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Frequently asked questions​

HomeFAQ

Shopping with us

What types of products does Vixo offer?

Vixo specializes in laptop parts (motherboards, ICs, processors, etc.) and repairing tools (SMD hot guns, soldering stations, etc.), ensuring top-quality and reliability.

How can I place an order?

You can place an order through our official website or visit our store at Ishal Bhawan, 404/95, Near Modi Tower, Nehru Place, New Delhi.

Do you offer nationwide shipping?

Yes! We provide fast and secure shipping across India to ensure you receive your products on time.

What payment methods do you accept?

We accept credit/debit cards, UPI, net banking, and cash on delivery (COD) options, making your shopping experience convenient.

 

After sale support

Do you offer a warranty on your products?

We offer warranties(Some Cases) on most of our products to ensure your satisfaction. If you face any issues, we’ll help you resolve them promptly.

What if I receive a defective or damaged product?

If you receive a damaged or faulty item, contact our support team within 3 days of delivery for a replacement or refund as per our policy.

How can I get technical support?

Our expert support team is available to assist you with product usage, troubleshooting, and repair guidance. You can reach us via phone, email, or visit our store.

Do you provide repair services?

We sell high-quality laptop parts and tools, but we do not provide direct repair services. However, we can guide you to the best solutions and expert technicians.

Product help

How do I know which laptop part or tool is right for me?

Our expert team is available to help you choose the right product based on your requirements. You can contact us for guidance.

Do you provide technical support for using your products?

Yes! We offer detailed guidance and troubleshooting support to ensure you can use our tools and parts effectively.

Where can I find product manuals or instructions?

Each product comes with user manuals or setup guides. You can also reach out to us for additional instructions and tips.

What should I do if I face an issue with a product?

If you encounter any issues, you can contact our customer support team for troubleshooting, repair assistance, or replacement options.

Vixo

Can’t find what you’re looking for? Call us now on +918800370717 or